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    Google Drive integration does not seem to be working since recently.

    Asked by DNSDirector on April 14, 2015 at 12:30 PM


    We are a monthly subscription member.

    Problem: Our uploaded Jotform files have not been uploading to our Google Drive.

    Until recently, we have not had any issues with our uploaded documents being automatically transferred to the Google Drive.

    We have been able to successfully upload our documents into Jotform, however, they have not been uploading into our Google drive.

    These problems started within the past 4 weeks. There haven't been any issues for the past 11 months and (600+ uploads) I've been with the company.

    To possibly help solve the problem I just deleted about 250 files out of our account in case they were slowing the transfer down. There were about 600 files saved over the past year.

    We have adequate internet band width at our locations.

    Do you have any solutions or suggestions?

    Thank you!


  • Profile Image

    Answered by Ben on April 14, 2015 at 01:51 PM

    Unfortunately due to recent Google Drive API policy change there were some issues with the integration.

    If you are using Google Drive integration and have not already have your administrator allow the use of Google Drive API, that would be the first step that you will have to make.

    Once you do however, you should follow the next steps:

    1. remove the current integration
    2. re-integrate again to Google Drive.

    Once you do, your files should come to your drive once again.

    Do let us know how it goes.

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    Answered by DNSDirector on April 14, 2015 at 02:14 PM

    Ben, you are the man!

    It's works!

    Thank you!

  • Profile Image

    Answered by Ben on April 14, 2015 at 03:48 PM

    Great to hear that and you are welcome :)

    Do let us know if you have any further questions or issues and we would be happy to assist.