Total Submission limit still the same after deleting submission data

  • NZ Pham
    Asked on September 12, 2023 at 2:08 AM

    Hi,

    I have deleted a heap of submissions leaving only 1 entry, I also clear the trash content, but the total submission limit remains the same, did not change to reflect the delected submissions. Can you please have a look? Thanks.

  • Rica Support Team Lead
    Replied on September 12, 2023 at 5:28 AM

    Hi NZ Pham,

    Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. I've checked your account and can see that your account is showing the correct Total Submissions. You currently have 10 submissions stored in your account, 8 from the Lunch Order Form and 2 from the Sushi Ya FHS Diary form.

    Let us know if there’s anything else we can help you with.