What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to keep Google Spreadsheet integration with customized spreadsheet

    Asked by dmwesq on April 14, 2015 at 06:19 PM

    Well, here is link to one of our forms that just exhibited problems today. Overnight the entire sheet appears to have repopulated a new integration without our touching the form or sheet, so all our customization of the form was gone. It appears now anytime there is a new submission it wipes the form clean of any customized conditional formatting we have applied, and is also wiping out the names columns of existing entries and only keeping the name for any new entry.

    As much as I like what JotForm offers, this is happening too often and is too unreliable for us to continue much longer. We can't keep removing and recreating the integration - there has to be some way to resolve this.

     

    http://www.jotform.us/clarkstownpd/cpraed

  • Profile Image
    JotForm Support

    Answered by Mike on April 14, 2015 at 06:35 PM

    I have attached a ticket about the Google Spreadsheet reset issue to this thread and escalated it to our Development Team. The issue will be considered, and I hope that we will be able to implement a solution to this.

    We will let you know once we have any updates.