What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Spam problems

    Asked by paramountsecurity on November 08, 2011 at 06:57 AM

    Hi

     

    We contacted you a few months ago as we needed to know the domains yuo send emails from. You gave us three servers which we added to our white list.

     

    We are now getting emails bounced because they appear to be coming from another server-

    @email-bounces.amazonses.com

    what is going on?

     

  • Profile Image
    JotForm Support

    Answered by liyam on November 08, 2011 at 07:46 AM

    Sorry about this.  We also use Amazon SES for our email services, but due to the large IP pool of Amazon, we could not give a specific list of IPs for whitelisting. 

    If your system can do whitelisting by domain, I suggest to include amazonses.com to your whitelists.  If that's not possible, you can prevent your email notifications to be sent via Amazon SES.  To do this, please change the sender email address to anything, except noreply@jotform.com.

    As for the three IP addresses, I recommend for you to update what you have with these set of IPs:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Please let us know if you need further assistance. And again, we apologize for your inconvenience.

  • Profile Image

    Answered by daydreamshotel on January 23, 2012 at 04:03 PM

    Since today I also recieve spam; same problem as described above.

    Q= how to change noreply@jotform.com.

     

    thnks!

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 23, 2012 at 05:56 PM

    @daydreamshotel, it is possible to change the sender email through Notification settings:

    In this case, you may also need to whitelist mentioned above in this thread IP addresses.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by daydreamshotel on January 24, 2012 at 05:51 PM

    thnks!..bt hv a small(read hudge) prob now..

    everything seems to be empty!..:-(

    Is there any posibility to restore?? Or a tut about this subject?

    Thnks for ur answer anyway!

    edit:

    Test sending message:
    "this email may not have been sent by (me)"..??..
    What did I do wrong?

    (Hmm..gonna be messy..:-(..) 

  • Profile Image

    Answered by fxr on January 24, 2012 at 05:53 PM

    @daydreamshotel 

    please open a new thread for your issue, explaining exactly whats happened and with what forms are affected and we do our best to help you. 

    Thanks.