Digest Email: Error in layout

Hi, Jotform team- just wanted to let you know about a strange Digest email I received today. Here's the screenshot:

Any thoughts on why this happened? Thanks in advance!

Hi craddock,

Thanks for reaching out to us for help. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We really appreciate your patience and understanding while we’re looking into this.

Hi craddock,

Thanks for patiently waiting. When I cloned and tested your form, the same thing happened for me.

After investigating it a bit, I found a solution. You'll need to fix the form elements that would show on the Digest Email. It seems that the widgets are not currently supported by this. The screenshot below are the terms and conditions widget added to your form (shown in the second screenshot).

When I change the Visible fields to the regular form fields and sent a Test Email. It's not showing the error anymore. Let me show you how:

• You'll need to go to My Reports to access the created Digest Email on your form.
• Hover your mouse over the form and click the Edit option showing.
• You will now be routed to the page where you can customize the layout of your Digest Email.
• Click the Gear icon on the form section.
  
• Under the Submissions tab, uncheck the options under the Terms and Condition widgets. These are not supported by Digest yet and will cause an error.
  
  
• Lastly, click the Test Email to see the output of the Digest Email.
  

Here's a sample of a Test Email received.

You can use the Single Choice field instead of the Terms and Conditions widgets and set the field as required.

Then, you can go back and edit the Digest Email content. I sent another Test Email and it's not showing the error.

You can refer to our guide on How to Personalize your Digest Emails to learn more.

Give it a try and let us know how it goes.

Hi craddock,

We have just resolved this issue, you can use the forms with Terms & Conditions Widget in the Digest now.

Thank you

Hello craddock,

Thanks for reaching out to us for help. I moved your other question to a new thread and helped you with that here.