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BobCTAsked on April 15, 2015 at 9:48 AM
i have a free account that claims 100 free submissions and 10 SSL submissions each month.
I have a survey that I sent out and then after 10 replys got a notice that my account was full.
I don't recall setting anything as a ssl or secure, and now I can't figure out how to change it?
can anybody help me on how to change it back, and if I do will I have to send out the link again?
is this Jotforms way of forcing you to upgrade?
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David JotForm SupportReplied on April 15, 2015 at 12:56 PM
Hi,
If you sent the link as the secure link, users will be filling out the SSL version of your form. Same thing for if your form is embedded to a webpage using the secure link. It will continue to use SSL based submissions until the link is changed. If you had emailed a link that starts with https://secure.jotform, your users will be submitting a secure form. There is no way to change the link you sent in the email unfortunately.
For example, here is a link to one of my forms that does not use SSL submissions:
http://form.jotformpro.com/form/50994420493965
And here is the same form using the secure URL:
https://secure.jotformpro.com/form/50994420493965
If you have emailed the secure link, you could always clone the form:
http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account
And disable the original:
Then send out a new link to your survey.
This is by no means our way of forcing you to upgrade. We never force users to use the SSL link to their forms. I reset your SSL submission limits to give a chance to get this sorted without having your forms disabled.
If you have any further questions, let us know and we will be happy to help.
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BobCTReplied on April 15, 2015 at 1:42 PM
David, thanks very much, excellent answer and support.
I must have copied a secure link when I sent out the email.
I appreciate your help!