how can i make a suvey not secure?

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    Asked on April 15, 2015 at 09:48 AM

    i have a free account that claims 100 free submissions and 10 SSL submissions each month.

    I have a survey that I sent out and then after 10 replys got a notice that my account was full.

    I don't recall setting anything as a ssl or secure, and now I can't figure out how to change it?

    can anybody help me on how to change it back, and if I do will I have to send out the link again?

    is this Jotforms way of forcing you to upgrade?

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    Answered on April 15, 2015 at 12:56 PM


    If you sent the link as the secure link, users will be filling out the SSL version of your form.  Same thing for if your form is embedded to a webpage using the secure link.  It will continue to use SSL based submissions until the link is changed.  If you had emailed a link that starts with https://secure.jotform, your users will be submitting a secure form.  There is no way to change the link you sent in the email unfortunately. 

    For example, here is a link to one of my forms that does not use SSL submissions:

    And here is the same form using the secure URL:

    If you have emailed the secure link, you could always clone the form:

    And disable the original:

    Then send out a new link to your survey.

    This is by no means our way of forcing you to upgrade.  We never force users to use the SSL link to their forms.  I reset your SSL submission limits to give a chance to get this sorted without having your forms disabled.

    If you have any further questions, let us know and we will be happy to help.

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    Answered on April 15, 2015 at 01:42 PM

    David, thanks very much, excellent answer and support.

    I must have copied a secure link when I sent out the email.

    I appreciate your help!

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    Answered on April 15, 2015 at 01:46 PM

    In behalf of my colleague, you're welcome. Please will let us know, if you need further assistance, we would be happy to assist you.