- BobCTAsked on April 15, 2015 at 09:48 AM
i have a free account that claims 100 free submissions and 10 SSL submissions each month.
I have a survey that I sent out and then after 10 replys got a notice that my account was full.
I don't recall setting anything as a ssl or secure, and now I can't figure out how to change it?
can anybody help me on how to change it back, and if I do will I have to send out the link again?
is this Jotforms way of forcing you to upgrade?
- JotForm SupportdavidAnswered on April 15, 2015 at 12:56 PM
If you sent the link as the secure link, users will be filling out the SSL version of your form. Same thing for if your form is embedded to a webpage using the secure link. It will continue to use SSL based submissions until the link is changed. If you had emailed a link that starts with https://secure.jotform, your users will be submitting a secure form. There is no way to change the link you sent in the email unfortunately.
For example, here is a link to one of my forms that does not use SSL submissions:
And here is the same form using the secure URL:
If you have emailed the secure link, you could always clone the form:
And disable the original:
Then send out a new link to your survey.
This is by no means our way of forcing you to upgrade. We never force users to use the SSL link to their forms. I reset your SSL submission limits to give a chance to get this sorted without having your forms disabled.
If you have any further questions, let us know and we will be happy to help.
- BobCTAnswered on April 15, 2015 at 01:42 PM
David, thanks very much, excellent answer and support.
I must have copied a secure link when I sent out the email.
I appreciate your help!
- SyedAnswered on April 15, 2015 at 01:46 PM
In behalf of my colleague, you're welcome. Please will let us know, if you need further assistance, we would be happy to assist you.