What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please check my JotForm Subscription Plan to prevent a Double-Charge

    Asked by Darin Rasberry on April 15, 2015 at 10:54 AM

    I needed to change my billing card.  When I did, it basically signed me up for a new premium service even though I already had premium service but was being billed by bluesnap.  I want to make sure I do not get billed by bluesnap anymore (in other words, I don't want to be billed twice).

    bluesnap fastspring update payment info premium plan prevent doublecharge doublecharge
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    JotForm Support

    Answered by KadeJM on April 15, 2015 at 02:02 PM

    This Billing Issue happened because you had a previous billing account with us through Bluesnap (Plimus). However, When you updated your payment information it initiated a new charge within the payment processor that we have now mainly been using as of Mid-last Year in FastSpring. We made the decision to make FS our primary since it is easier for us to help with Billing Issues with it.

    In all honest this has actually made it much easier for us to fix your issue now that you've now migrated over to our current payment system in FastSpring. What I have done is cancelled the old one you had since it as about to rebill you in 4 days anyhow so that you would not be doublecharged to solve that issue for you.

    You can now safely continue your premium plan without further issues an easily update it in the future if needed.

    And if you have any further questions or concerns you are more then welcome to talk to us again and we do apologize about any inconveniences that this issue may have caused you.