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    Asked on April 15, 2015 at 12:07 PM

    What security measures do you take?

    We want to use this for an estate planning client questionnaire in our law firm and we need to be absolutely certain that our clients personal information will not be hacked or distribute or seen by any one else but us. Can you please give me a very detailed explanation of your security measures?


    Thank you

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    Answered on April 15, 2015 at 03:48 PM

    Update (April 19, 2018) HIPAA is available for our Gold and Silver plans. 



    Here is a brief overview on how to keep your data secure:

    You submission data is stored in plain text in your account.  Should your account be compromised, the data would be available.  We do not collect or distribute our users data in any way and once it is deleted it is permanently deleted from our system. 

    If you have any questions regarding anything specific, let us know and we will be happy to help.

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    Answered on April 13, 2018 at 10:06 AM

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month.  A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit

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    Answered on April 19, 2018 at 03:10 AM

    Update: HIPAA is available for Silver plan as well.