Blank screen after submitting the form

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    elitekeywest
    Asked on April 15, 2015 at 02:40 PM

    Kiran,

     

     

    Hey just went and checked the forms and I am still getting a blank screen after hitting submit on the site. 

     

    We checked it though a mobile device and we get the thank you screen after hitting the submission form after choosing cash. 

     

    Advice?

  • Profile Image
    Kiran
    Answered on April 15, 2015 at 02:53 PM

    I believe that you are referring to the following JotForm :

    http://www.jotformpro.com/form/51027450699964

    As I tried submitting this JotForm again with various options, I see that the Thank you page is displayed without any issues.

    Did you embed this JotForm on any of your webpages and see the issue while submitting the form from the website? If so, please provide us with the webpage URL so that we can take a look at the webpage and provide you with necessary assistance.

    Thanks.

  • Profile Image
    elitekeywest
    Answered on April 15, 2015 at 04:29 PM

    Kiran,

     

    Thank you for the help, here ya go as far as the link is concerned.

     

    http://www.elitebartendingschoolkeywest.com/#!blank/c9vz

     

    Also running in Internet Explorer

  • Profile Image
    Kiran
    Answered on April 15, 2015 at 06:09 PM

    I was able to see the form is submitted normally from the webpage as well.

    However, the blank space that you are referring could be the one displayed below the thank you message. You'll need to scroll the page up in order to see the thank you message. 

    This extra space can be removed from your Wix builder where you embedded your JotForm by sizing the embedded box.

    Hope this information helps.