What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Blank screen after submitting the form

    Asked by elitekeywest on April 15, 2015 at 02:40 PM




    Hey just went and checked the forms and I am still getting a blank screen after hitting submit on the site. 


    We checked it though a mobile device and we get the thank you screen after hitting the submission form after choosing cash. 



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    JotForm Support

    Answered by Kiran on April 15, 2015 at 02:53 PM

    I believe that you are referring to the following JotForm :


    As I tried submitting this JotForm again with various options, I see that the Thank you page is displayed without any issues.

    Did you embed this JotForm on any of your webpages and see the issue while submitting the form from the website? If so, please provide us with the webpage URL so that we can take a look at the webpage and provide you with necessary assistance.


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    Answered by elitekeywest on April 15, 2015 at 04:29 PM



    Thank you for the help, here ya go as far as the link is concerned.




    Also running in Internet Explorer

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    JotForm Support

    Answered by Kiran on April 15, 2015 at 06:09 PM

    I was able to see the form is submitted normally from the webpage as well.

    However, the blank space that you are referring could be the one displayed below the thank you message. You'll need to scroll the page up in order to see the thank you message. 

    This extra space can be removed from your Wix builder where you embedded your JotForm by sizing the embedded box.

    Hope this information helps.