What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to create a PDF form

    Asked by weily94 on April 15, 2015 at 05:51 PM

    Hi JotForm Support Team,

    I have the same problem. Could you do something about it?

    Thank you very much!


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    JotForm Support

    Answered by Mike on April 15, 2015 at 06:06 PM

    I was able to reproduce the issue with your form #50917341125146, it generates a blank PDF.

    I have attached a bug report ticket to this thread and escalated it to our Next Level Support.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by mustafa on May 14, 2015 at 09:58 AM


    Sorry for the late response. I made some fixed today and tested within your account. So far it seems well, you should be able to obtain your PDF form. Thanks for your patience.



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    Answered by weily94 on May 14, 2015 at 03:58 PM

    Hi mustafa,

    I tried it again, but the PDF file doesn't come out right. I have Chinese characters in my form and the formatting and Chinese characters all become weird codes.


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    JotForm Support

    Answered by BDAVID on May 14, 2015 at 05:19 PM

    Thanks for letting us know about this, I was able to replicate the issue:

    I will update our second level about it, you will be notified via this thread when there is a resolution for this.