What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    billing issue with subscription

    Asked by photoworksusa on April 16, 2015 at 09:57 AM

    Hi I tried to upgrade my account and it created me a new account. So I canceled the subscription and now I need to be refunded the 9.95 or the 9.95 needs to be applied to photoworksusa my existing account whichever works best. Or I can try all over again once I am refunded. 


    Date of sign up: Apr 14, 2015
    Subscription Name: JotForm premium monthly
    Subscription Number: S-4RR29981NY021932M
    Subscription Terms:$9.95 USD for the first month


    Cancellation Date:  Apr 14, 2015
    Subscription Name:  JotForm premium monthly
    Subscription Number:  S-4RR29981NY021932M

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    JotForm Support

    Answered by ashwin_d on April 16, 2015 at 12:27 PM

    Hello photoworksusa,

    It seems my colleague have already responded to you on the following thread:  http://www.jotform.com/answers/552972-Upgraded-via-Paypal-and-it-created-a-new-guest-account#1 

    Please allow 3-7 days for the amount to reflect in your account.

    Thank you!

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    Answered by photoworksusa on April 16, 2015 at 12:50 PM