What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel subscription

    Asked by wwnationalharbor on April 16, 2015 at 10:54 AM

    My card was automatically charged for another month when I had no intention of using jotform another month. I had no idea this was a 'subscription' so was really annoyed to see my card had been charged again. 

    Please cancel this month's charge, I do not have need for it.

    cancel subscription JotForm charge card using jotform
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    JotForm Support

    Answered by ashwin_d on April 16, 2015 at 12:47 PM

    Hello wwnationalharbor,

    Upon your request, I have cancelled your subscription and you will not be billed again. I have also processed the refund for last order #INT150416-1009-24227B. Please allow 3-7 days for the amount to reflect in your account.

    I have also downgraded your account to free plan. 

    Thank you!