What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Purchase Order form does not show items ordered in submission

    Asked by stpatsathletics on April 16, 2015 at 11:50 AM

    Hello!

    I am trying to set up an order form for my track shirts - this is my first ever form.  I duplicated a template which uses the Purchase Order payment.  I have all my products and info in the form, it works as expected, but the submission never shows which products were ordered or a total.  That is completely blank.

    Can't figure this out... can you help?

    Thanks!

    Chris

    Page URL:
    http://form.jotform.us/form/51054168576156

    order form purchase order form purchase
  • Profile Image
    JotForm Support

    Answered by Kiran on April 16, 2015 at 01:50 PM

    It seems that there is an issue with the form or template. I've tried creating a new form by adding the products normally to the Purchase order field which worked perfect.

    http://www.jotformpro.com/form/51055522210944

    Could you please try removing the Purchase Order field and add the products fresh to a new PO field? 

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thanks.

  • Profile Image

    Answered by stpatsathletics on April 16, 2015 at 11:37 PM

    Thanks!  That fixed it!

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 17, 2015 at 08:30 AM

    Glad my colleague's solution worked for you. 

    Should you need further help with your form, feel free to contact us again.

    Cheers!