What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When using the free option, what happens if we receive over 100 responses within a month?

    Asked by Angie  on April 16, 2015 at 11:54 AM

    Are responses over 100 within a month lost or do we have the option to upgrade to view those additional responses?

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    JotForm Support

    Answered by ashwin_d on April 16, 2015 at 01:18 PM

    Hello Angie,

    Please be noted that in free account you can only receive up to 100 non secure, 10 SSL / secure and 10 payment submissions. You are also allowed to receive 100 MB of uploads as well.

    If you reach any of the submission limits is reached, all your forms are disabled. To activate your account again, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset. Please be noted that submission counters are reset on the first day of every month.

    Unlike the submission counters, upload storage space is not rest every month. You will have to delete the submission records from your form to free up the upload storage space or upgrade your account to get higher limits.

    So to answer your query: if you reach 100 submissions, you will have to upgrade your account or wait for the first day of next month and you will have access to old submission records and forms again.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!