Searching in submissions screen is running very slow

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    Asked on April 16, 2015 at 03:37 PM

    I have several documents that have been archived and need to pull one up but it is loading very slow.  


    It finally let me put one letter in the search.  Several minutes later it let me put in a second letter, etc. 


    How can I fix this?


    Please help.   

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    Answered on April 16, 2015 at 04:30 PM

    I'm sorry, but I'm not quite sure if I understand your question correctly.
    Are you referring to uploaded files? And you're trying to run a search on the submissions screen?

    If that's correct, can you provide the ID or URL of the form where you're trying to do this? Have you tried to clear your browser's cache and load it again?

    Based on what you're mentioning it seems like your computer may be having performance issues. If you're running Windows you can see here: how to check that.

    Let us know if this helps.