My forms have been disabled

  • Profile Image
    AnneBocquentin
    Asked on April 17, 2015 at 04:22 AM

    None of my forms work today. I realized this when I tried to preview a form I was working on. But I checked other forms which worked recently and they are disabled.

    Help !

    Anne Bocquentin

    anne.bocquentin@indexpresse.fr

  • Profile Image
    Kiran
    Answered on April 17, 2015 at 10:33 AM

    I see that the account is autosuspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that your JotForm is made in French and our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are automatically suspended. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in French by default. Please refer to the following guide that can help you with this.

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    I have verified your forms and they seems to be normal and clean. I have activated your account and you should be able to see your forms now.

    Let us know if we can be of any further help. Thanks.