What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification taking to long to receive?

    Asked by hanscun on April 17, 2015 at 05:21 AM



    Queremos contratar la versión PREMIUM pero estamos dudando por que los formularios que estamos usando actualmente tardan mucho en llegar los e-mails (9,20, 30 min).


    Nos gustaría que nos dijeran si hay alguna forma de solucionarlo. Gracias

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on April 17, 2015 at 11:00 AM


    Upon checking your form, it seems that you have a lot of email notification setup, you can follow this guide on how to have multiple recipient address on your form: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    For the emails delay, unfortunately I'm unable to replicate the problem, it might be an issue related to your email service provider, you can check the spam or block list of just to make sure, you can also ask your service provider to white list us, here's a guide for that: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You could also try setting up an SMTP for the sender email so that the notification could be sent through an SMTP server, here's a guide for that: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    I hope this helps.

    Kind regards.