What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot log in.

    Asked by Greg Gostomski  on April 17, 2015 at 11:18 AM

    Jot Form tells me my user name and email do not exist.  I purchased a professional subscription yesterday.


    Please advise.

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    JotForm Support

    Answered by Kiran on April 17, 2015 at 01:03 PM

    I see that your account associated with this email address is holding professional status. However, I see that the account is having an autogenerated guest username. If you have forgotten your password, you may request for a password reset from the login screen by using your email address.

    You should be receiving a password reset link to the account registered email. Also, if you want to have a custom username to your account, please provide us with any 2 or more usernames of your choice so that we can change it for you.