What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Blank Form Email

    Asked by publigenia on April 17, 2015 at 11:23 AM
    Another problem we have is that some forms reach us by email regarding all data while others come to us blank (empty). When we opened through JotForm inbox but if they appear in the mail that we receive these data do not appear. This is very IMPORTANT to us.
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    JotForm Support

    Answered by Welvin on April 17, 2015 at 11:29 AM


    If the data appeared in the form submissions page, but not in email, then the issue could be related to the field names or tags in the settings. The best way to fix this is to re-create the whole settings.

    You have to delete the existing notifiers: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Next is to re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    I hope this helps. Please contact us again if there are any problems.

    Thank you.