What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I downgrade from Premium to Basic level using Cancel button, and still have Basic level access?

    Asked by navmatds on November 09, 2011 at 01:10 AM
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    Answered by allanftd on November 09, 2011 at 02:09 AM

    Hi navmatds,

    Thank you for your inquiry. Yes, once you cancel your Premium account, you will be downgraded back to the Free basic version and you can still access all of the forms created and submissions received while you were in Premium subscription. Only your monthly limits will be downgraded back to a free status (100 submissions/month, 10 SSL submissions/month, 10 payment submissions/month, 100MB file upload space)

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!