User are not redirected to the custom thank you URL

  • Promolosity
    Answered on April 17, 2015 12:38 PM

    I have embedded the Jotform code into my wix page. And once the user fills out the Jotform info they click submit and are suppose to be redirected to another URL.

    The issue is that on a lot of browsers and computers after they click "submit" they are not redirected to the other page, but instead stay on the same page and where the jot form was is just completely blank.

    How do I fix this?

  • Welvin Support Team Lead
    Answered on April 17, 2015 02:15 PM


    You have a form in the homepage of your website: I have just tested it and the form redirects me to!thoroughbred-ford-offers/cef1 without any issues.

    I think you managed to fix this. If you need further help, please let us know.