What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Next button not working - plus other issue

    Asked by robertclark1 on November 09, 2011 at 05:19 AM

    Form ID - 13034846124

    http://www.kitchendoorworkshop.co.uk/quote.html?doorStyle=Roma&doorColour=Matt%20Stone%20Grey

     

    Had a number of customer complaints that the next button at the bottom of page one does not work all the time

    Also - the form data carried in the URL (example shown above) does not always populate the fields correctly.

     

    Thanks very much

    Robert

    Page URL:
    http://www.kitchendoorworkshop.co.uk/quote.html?doorStyle=Roma&amp;doo<br/>rColour=Matt%20Stone%20Grey

    next form data
  • Profile Image
    JotForm Support

    Answered by fxr on November 09, 2011 at 05:31 AM

    For your Form embed code,

    Can you try using:

    <script type="text/javascript" src="http://www.jotform.com/jsform/13034846124"></script>

    instead of

    <script type="text/javascript" src="http://form.jotform.com/jsform/13034846124"></script>

    Let us know if that helps at all.

    Thanks.


  • Profile Image

    Answered by robertclark1 on November 09, 2011 at 07:02 AM

    Hi fxr

    Seems to work fine - I'll let you know if any of our customer have a problem

    Thanks

    Robert

  • Profile Image

    Answered by robertclark1 on November 09, 2011 at 12:54 PM

    Hi - I just tried the form again from home where the internet connection is slow, and the link still does not pre populate the form

    http://www.kitchendoorworkshop.co.uk/quote.html?doorStyle=Roma&doorColour=Matt%20Stone%20Grey

    Also, the next button at the bottom of page 1 does not work

     

    HOWEVER - when I refresh the page it works fine

     

    Robert

  • Profile Image
    JotForm Support

    Answered by fxr on November 09, 2011 at 03:27 PM

    It all seems to working fine here Robert.

    Maybe it was just an small glitch downloading a script on your home PC; have any users of your form reported any issues?

  • Profile Image

    Answered by OptimusIOM on August 15, 2014 at 03:35 PM

    I'm getting this same problem. once you refresh it clears it but if you log on another pc the same problem again. so every new customer encounters this problem. please help? martin