What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not collecting data.

    Asked by amybrightman on April 17, 2015 at 07:19 PM

    We just realized that the form has not been collecting submissions since December. We have tested it and it does not work. 


    1) How can we fix this?


    2) How can we retrieve the missing submissions? There have been many. 


    We rely on these forms and recommend your product to our clients. Assistance is appreciated thank you!

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    JotForm Support

    Answered by jonathan on April 17, 2015 at 08:49 PM


    I found that your jotform http://www.jotform.us/form/50066769393162 was still under the Guest Account only. You must have created it while not logged in to your account.

    I have resolved the issue by moving the form and all its existing submission data to your current account  amybrightman

    You may need to relogin to jotform at http://www.jotform.com/login to be able to see the updates in your My Forms 

    Please let us know if there are still issue.