What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I be a FREE USE again?

    Asked by gabilq on November 09, 2011 at 08:33 AM

    I have paid for jot form 1 time that i need more than 100 forms. Today i don't use more than 100 forms a month and i want to be a FREE USER again. Perhaps, I can't cancel beaceuse i don't have a PLIMUS USER to cancel. How can I cancel paid jot form? Please, help me. Thanks.

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    Answered by allanftd on November 09, 2011 at 03:24 PM

    Hi Gabriela,

    As requested, we have downgraded your JotForm account to a free subscription. You will no longer be billed in the future for your account unless you upgrade once again. The downgrade will take effect on 2011-11-30.

    Please let us know if you have any other questions or concerns.