Where did my form go?!

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    mehean
    Asked on November 09, 2011 at 12:42 PM

    I had a free trial, received an email saying that I was out of free submissions, I paid for a subscription and still do not have access to my form!!!!!!!!!!!!!

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    fxr
    Answered on November 09, 2011 at 03:25 PM

    You are noted as a Premium user on our server.

    What do you mean by 'not have access to your form'? 

    Form is fine, its has not been disabled.

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    mehean
    Answered on November 09, 2011 at 04:14 PM

    And yet - the form is still NOT there!

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    fxr
    Answered on November 09, 2011 at 04:16 PM

    can you try using this link instead?

    https://www.jotform.com/form/13112710345 

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    mehean
    Answered on November 09, 2011 at 04:35 PM

    I can view the form, thank you  - I meant to also add that I am not able to view it My Forms and cannot access the submissions to date. 

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    fxr
    Answered on November 09, 2011 at 04:38 PM

    Ah ok, can you just try logging out and in, please?

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    mehean
    Answered on November 09, 2011 at 04:40 PM

    Thank you - I was able to get into now. <rookie mistake>