What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where did my form go?!

    Asked by mehean on November 09, 2011 at 12:42 PM

    I had a free trial, received an email saying that I was out of free submissions, I paid for a subscription and still do not have access to my form!!!!!!!!!!!!!

    Page URL:
    https://secure.jotform.com/form/13112710345

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    Answered by fxr on November 09, 2011 at 03:25 PM

    You are noted as a Premium user on our server.

    What do you mean by 'not have access to your form'? 

    Form is fine, its has not been disabled.

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    Answered by mehean on November 09, 2011 at 04:14 PM

    And yet - the form is still NOT there!

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    Answered by fxr on November 09, 2011 at 04:16 PM

    can you try using this link instead?

    https://www.jotform.com/form/13112710345 

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    Answered by mehean on November 09, 2011 at 04:35 PM

    I can view the form, thank you  - I meant to also add that I am not able to view it My Forms and cannot access the submissions to date. 

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    Answered by fxr on November 09, 2011 at 04:38 PM

    Ah ok, can you just try logging out and in, please?

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    Answered by mehean on November 09, 2011 at 04:40 PM

    Thank you - I was able to get into now. <rookie mistake>