I am don't understand how come already follow the step you provide but still charge my credit card after cancel

I am don't understand how come already follow the step you provide but still charge my credit card after cancel ! Please explain and refund my payment on april just charge by today thank you .

Hi,

You have posted the same inquiry for multiple times, my colleague is already looking at this issue. You will be answered here: http://www.jotform.com/answers/555012.

Thanks