can't login to plimus to change payment info

  • Profile Image
    doktorfroyd
    Asked on November 09, 2011 at 02:25 PM

    Hello,

    I need to update the credit card on file, but I can't login to https://secure.plimus.com/jsp/account_login.jsp

    I tried the "forgot password" link, but it didn't recognize my e-mail address.

  • Profile Image
    allanftd
    Answered on November 09, 2011 at 03:32 PM

    Hi doktorfroyd,

    We apologize for the inconvenience. Please contact Plimus Support regarding your account information. You may proceed to http://home.plimus.com/ecommerce/contact-us or just use the "Have a question" button found at the bottom of the page.  JotForm does not have access to your Plimus account. 

    Hope that you will be able to resolve this issue with Plimus soon. Let us know how else we can assist you.

    Thanks,

    Allan
    JOTFORM SUPPORT