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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fields not populating on Google Sheet

    Asked by smt2014 on April 20, 2015 at 10:31 AM

    Again, the fields are not showing up in google sheet. Please help

    not populating sheet
  • Profile Image
    JotForm Support

    Answered by Welvin on April 20, 2015 at 11:57 AM

    Hi,

    Our apologies for the troubles and inconvenience that this issue may have caused you. We will forward this to our developers, but please share us the form URL and the spreadsheet so we can make our own test using the actual form. Also, please let us know what are the affected fields in the form so we can add it to our report.

    I look forward to your reply.

    Thanks

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    Answered by smt2014 on April 20, 2015 at 01:12 PM

    Ok, 

    Lead Genesis (Live Posted Lead) NEW (First name, last name, address dont populate on google sheet)

    Live Posted Lead (Fred) (First name, last name, address dont populate on google sheet)

    Craigslist Online Resume (no information comes through at all to the google sheet)

     

    Thanks

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    JotForm Support

    Answered by BJoanna on April 20, 2015 at 02:26 PM

    I have cloned and tested your forms and I was not able to reproduce problem you mentioned.

    After investigation I would suggest that you follow next steps:

    1. Remove the current integration

    2. Clear your JotForm cache

    3. Re-integrate with Google Spreadsheet 

    Hope this will help.

    Let us know if you need further assistance.