Fields not populating on Google Sheet

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    smt2014
    Asked on April 20, 2015 at 10:31 AM

    Again, the fields are not showing up in google sheet. Please help

  • Profile Image
    Welvin
    Answered on April 20, 2015 at 11:57 AM

    Hi,

    Our apologies for the troubles and inconvenience that this issue may have caused you. We will forward this to our developers, but please share us the form URL and the spreadsheet so we can make our own test using the actual form. Also, please let us know what are the affected fields in the form so we can add it to our report.

    I look forward to your reply.

    Thanks

  • Profile Image
    smt2014
    Answered on April 20, 2015 at 01:12 PM

    Ok, 

    Lead Genesis (Live Posted Lead) NEW (First name, last name, address dont populate on google sheet)

    Live Posted Lead (Fred) (First name, last name, address dont populate on google sheet)

    Craigslist Online Resume (no information comes through at all to the google sheet)

     

    Thanks

  • Profile Image
    BJoanna
    Answered on April 20, 2015 at 02:26 PM

    I have cloned and tested your forms and I was not able to reproduce problem you mentioned.

    After investigation I would suggest that you follow next steps:

    1. Remove the current integration

    2. Clear your JotForm cache

    3. Re-integrate with Google Spreadsheet 

    Hope this will help.

    Let us know if you need further assistance.