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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Credit card information required when the amount to pay is zero

    Asked by WagtheDog on April 20, 2015 at 02:53 PM

    I have a coupon code that allows for clients to get a free product, but it still asks for credit card info even when the payment balance is $0. What can I do to adjust this? I could make the field not required, but then that would allow those without the coupon to purchase/register without paying which is not what I want.



    This is a re-post of a comment on How To Add Coupon Code in the Payment Form

    purchase product credit card
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    JotForm Support

    Answered by Kiran on April 20, 2015 at 03:55 PM

    I see that you are using Stripe payment gateway to receive payments on your JotForm. As I test the integration with payable balance as zero, the form submitted without asking for credit card information. However, this feature works when the payment field is not set to required. But when there is a product selected from the list displaying payable amount will not allow the user to submit the form even if it is set to not required.

    So, you can make the product checked by selecting required option in the wizard forcing the user not to deselect the product.

    Please see the demo form below :

    http://www.jotformpro.com/form/51096496901966

    Coupon codes : 100 ($100 OFF), 50 (50%o OFF), 25 (25% OFF)

    Could you try clearing the browser cache by following the steps provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

     

    Hope this information helps. Let us know if the issue still persists. We will be happy to help.

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    Answered by mkaufman on November 25, 2015 at 08:00 PM

    Kiran, can you confirm whether this works for Stripe Subscriptions?  With subscriptions, there is no product with a "required" field.  I tried my own test and found that even when the subscription price is discounted to zero, the credit card is still required.
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    JotForm Support

    Answered by Kiran on November 25, 2015 at 10:06 PM

    @mkaufman,

    Your question is moved to a separate thread and shall be addressed there shortly.

    http://www.jotform.com/answers/712153

    Thank you!