What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Docusign widget description says account is not required but asking for a username on the form

    Asked by bquirk on April 20, 2015 at 04:19 PM

    I just added the DocuSign widget to my form because I need a secure, legal legal signature.  When I test it I get an error saying that something can't be retrieved from the server.

    Also, the widget makes it appear as though the signer needs to have a DocuSign account.  Your page says that signers do not need an account.  Please clarify.


    Bill Quirk

    Page URL:

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    JotForm Support

    Answered by Kiran on April 20, 2015 at 06:17 PM

    It is not required to have a docusign account to sign the document. However, the field being displayed on your JotForm is to enter the name of the user who signs the document and his email address only.


     The error that is displayed on your JotForm seems to be related to some issue with the docusign integration. Please make sure that you have used the correct integratorKey and TemplateID which may be causing the issue.

    Please let us know if you need any further help in this regard. We will be happy to help.


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    Answered by chswecke on May 22, 2015 at 01:13 PM

    I agree with bquirk that it is confusing the way it is titled and displayed. Can we change the "user name" to "Your Name"?

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    Answered by Sammy on May 22, 2015 at 01:39 PM

    At the present the option to change the labels is not available, i have submitted this as a feature request to our developers.

    We will keep you posted on the development

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    JotForm Support

    Answered by BDAVID on September 11, 2016 at 10:44 AM

    Please check the JotForm DocuSign Widget: https://www.jotform.com/blog/244-Introducing-the-JotForm-DocuSign-Widget 

    The title says now "Full Name" instead of "User name". Let us know if you have more questions.