What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why is field data missing in autoresponder?Asked by MerleRBC on April 20, 2015 at 06:10 PM
Studio Owner, Number and Phone is not being filled in the autoresponder email I have created for only certain users. In this scenario, it happened to email@example.com.
Please update the Autoresponder E-mail template of the form http://www.jotformpro.com/form/50896941062966 and make sure the correct field names were being used in the message body.
I suggest you click-on-the-field-name as opposed to typing it manually when adding them to the email template. Please see screenshot for guidance
as you can see on the screenshot as an example -- the 'Studio Owner' was using an old field name.. if you click on the field names on the right panel, the correct one will be added.
Do the correction to all the fields in the email template that have missing output in the sent email.
Hope this help. Let us know if you need further assistance.