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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    For the last 24 hours I have not been receiving submissions through email

    Asked by warriordance2015 on April 21, 2015 at 08:42 AM

    For my REGISTRATION form - I have not been receiving the forms through email once they are submitted.  I have received 8 paypal notifications, but no JOTFORMS for those registrations!

    Page URL:
    www.warriordance2015.com

    Submissions email receiving hours
  • Profile Image
    JotForm Support

    Answered by Kiran on April 21, 2015 at 11:23 AM

    I see that your email address is in our bounce list and hence you are not receiving emails. However, I've now removed it from the bounce list and you should be receiving the form submissions to your email.

    If you continue to see this issue, please go through the guide below that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.