What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to remove the HTML formatting from the thank you message?

    Asked by ETTINTL on April 21, 2015 at 10:57 AM


    I have created a after submission form to thank clients but it is in HTML format, I need to make it text only because it looks a bit messy. How can I convert it into text only mode? 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 21, 2015 at 12:15 PM

    Hello ETTINTL,

    Please be noted that since the thank you message is displayed on the web page after the form is submitted, it will always be a HTML format.

    What can be done is that you can delete all the HTML code from your thank you message and add your own text after that. Please check the screenshot below on how to do that:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Marcus  on April 21, 2015 at 04:27 PM

    No screenshot provided? 

  • Profile Image

    Answered by Ben on April 21, 2015 at 04:57 PM

    I presume Marcus that you were looking at the email not at the thread directly.

    This is the direct link to the active screenshot provided by my colleague above.