How to remove the HTML formatting from the thank you message?

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    Asked on April 21, 2015 at 10:57 AM


    I have created a after submission form to thank clients but it is in HTML format, I need to make it text only because it looks a bit messy. How can I convert it into text only mode? 

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    Answered on April 21, 2015 at 12:15 PM

    Hello ETTINTL,

    Please be noted that since the thank you message is displayed on the web page after the form is submitted, it will always be a HTML format.

    What can be done is that you can delete all the HTML code from your thank you message and add your own text after that. Please check the screenshot below on how to do that:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on April 21, 2015 at 04:27 PM

    No screenshot provided? 

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    Answered on April 21, 2015 at 04:57 PM

    I presume Marcus that you were looking at the email not at the thread directly.

    This is the direct link to the active screenshot provided by my colleague above.