What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my login has been suspended. Why? and how do I get back in please?

    Asked by deborah  on April 21, 2015 at 02:14 PM

    I can't seem to log in to my JotForm account.  Your help will be greatly appreciated. Thank you very much.

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    JotForm Support

    Answered by Kiran on April 21, 2015 at 03:11 PM

    I see that your JotForm is accepting credit card information using plain text fields which is not secure and not allowed through JotForm. Such forms are considered as phishing forms and associated account shall be disabled automatically. Please refer to our terms of usage. It is required to use one of our payment tools in order to receive any payments through your JotForms. These payment integrations are secured and comply with PCI security standards to process online payments.

    Please confirm if you want us to delete the guilty fields from the JotForm so that we can proceed to activate your account.

    We will wait for your response.