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  • Profile Image

    The form I am editing does not match what the user see's

    Asked by MooreDoterra on April 21, 2015 at 07:09 PM

    I asked a question just a little bit ago and a Raul responded.  He made a clone which did work, I have since made some other minor changes and it's happening again.  I have shrinked all my video's down.  Can you explain what I need to do, even though I appreciate Raul fixing it, I don't want to rely on somebody else fixing it.

    I uploaded a screenshot of the response email.

     

     

    Thank you,

     

    Daas

    Screenshot
    video all and email
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    JotForm Support

    Answered by KadeJM on April 21, 2015 at 07:44 PM

    Okay so if I understood you correctly you mean that you want to figure out how Raul made those edits to fix your form it seems? This way you don't have to rely on waiting on an answer to your question if needed.

    From what I can see this http://form.jotformpro.com/form/51105004000932 appears to be his fixed version of your jotform and this http://www.jotform.us/form/51096165000141 appears to be your original form with the initial issue.

    It looks like he turned the "shrink" on such as what you had but he adjusted the lines they were on slightly so that they would maintain an organized appropriate look. The lines they sit on get slightly compressed and when that happens due to the size of your video it can offset it which in your case had forced the videos to reposition themselves into the wrong spots when previewed.

    The guide he gave you here http://www.jotform.com/help/90-Form-Field-Positioning explains how to use the form field positioning correctly.

    If you are still confused though please let us know and we'll try to clarify this better for you.