Order Form Suddenly Cut Off

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    Amy
    Asked on November 10, 2011 at 11:23 AM

    Hello,

    I've used a JotForm on my site for awhile, and suddenly it isn't showing in its entirety, but looks like it is being cut off for some reason. 

    Can you please take a look and let me know what I need to do? I have people that are trying to order literature before our meeting Sunday.

     

    Thank you!

  • Profile Image
    AtacanC
    Answered on November 10, 2011 at 01:23 PM

    Hi Amy,

    It would be better if you use the iframe code. Please take a look at this page in our User Guide.

    http://www.jotform.com/help/67-So-Which-Form-Embed-Code-Should-I-Use

    If you require assistance, feel free to contact us. We will be happy to assist you.

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    slaalosangeles
    Answered on November 10, 2011 at 07:37 PM

    I was using the iframe code and was having the same issues (Print button not showing up, form cut off, etc.) so I switched. I will go ahead and switch back again and let you know if it continues.

    Thank you for your prompt attention.

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    idarktech
    Answered on November 10, 2011 at 07:57 PM

    Hi Amy,

    Your current form height is 5693px could you please increase your iframe height to this: 5693px , or you can re-embed your form using this code:

    <iframe allowtransparency="true" src="//www.jotform.com/form/10880042891" frameborder="0" style="width:100%; height:5693px; border:none;" scrolling="no">

    </iframe>

    If this doesn't help, please do let us know. Thank you and have a great  day!

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    slaalosangeles
    Answered on November 11, 2011 at 04:12 AM

    That was it! Thank you again for your excellent support.

  • Profile Image
    idarktech
    Answered on November 11, 2011 at 04:23 AM

    Your Welcome Amy! If you have any other concern, please feel free to let us know. Thank you for using JotForm!

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    slaalosangeles
    Answered on November 12, 2011 at 04:32 PM

    Hi, your fix worked for IE, Firefox, Safari and Chrome, but I noticed today that it is still getting cut off when viewed on the iPhone. Any suggestions? I don't really want to add more length, it's already too long in IE.... any suggestions?

    Thank you!

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    allanftd
    Answered on November 13, 2011 at 02:06 AM

    Hi Slalosangeles,

    If you cannot increase the iframe height any further, you can adjust the scrolling attribute to "Auto", so that it becomes:

    <iframe allowtransparency="true" src="//www.jotform.com/form/10880042891" frameborder="0" style="width:100%; height:5693px; border:none;" scrolling="auto">

    </iframe>

    The scrollbar will appear only when necessary (for example when accessing the form through an iPhone)

    Please try and let us know how it goes.

    Allan
    JOTFORM SUPPORT

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    slaalosangeles
    Answered on November 13, 2011 at 06:00 AM

    Hooray that worked! 

    Thanks again so very much!