What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot reply within thread

    Asked by martinbond on April 21, 2015 at 11:50 PM

    every time I try to respond in a thread I get an error message. This has caused me great frustration over the past 2 weeks. Please review and fix. In the mean time I will just keep posting the same questions in different threads. 

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    JotForm Support

    Answered by Charlie on April 22, 2015 at 04:50 AM


    May I know what error message you are getting and are you replying within the thread using the direct links?

    Here's how you can reply:

    1. Visit the direct link (assuming the reply function in the email is not working), example thread link is this one: http://www.jotform.com/answers/556737.

    2. Open a new tab or window, copy and paste the thread link in the address bar. Add your reply in the text area field and click "Post".


    It would help us if you send us a screenshot of the error so that we can further investigate it.

    Kind regards.