Cannot reply within thread

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    martinbond
    Asked on April 21, 2015 at 11:50 PM

    every time I try to respond in a thread I get an error message. This has caused me great frustration over the past 2 weeks. Please review and fix. In the mean time I will just keep posting the same questions in different threads. 

  • Profile Image
    Charlie
    Answered on April 22, 2015 at 04:50 AM

    Hi,

    May I know what error message you are getting and are you replying within the thread using the direct links?

    Here's how you can reply:

    1. Visit the direct link (assuming the reply function in the email is not working), example thread link is this one: http://www.jotform.com/answers/556737.

    2. Open a new tab or window, copy and paste the thread link in the address bar. Add your reply in the text area field and click "Post".

     

    It would help us if you send us a screenshot of the error so that we can further investigate it.

    Kind regards.