Cannot reply within thread

  • martinbond
    Asked on April 21, 2015 at 11:50 PM

    every time I try to respond in a thread I get an error message. This has caused me great frustration over the past 2 weeks. Please review and fix. In the mean time I will just keep posting the same questions in different threads. 

  • Charlie
    Replied on April 22, 2015 at 4:50 AM

    Hi,

    May I know what error message you are getting and are you replying within the thread using the direct links?

    Here's how you can reply:

    1. Visit the direct link (assuming the reply function in the email is not working), example thread link is this one: http://www.jotform.com/answers/556737.

    2. Open a new tab or window, copy and paste the thread link in the address bar. Add your reply in the text area field and click "Post".

    Cannot reply within thread Image 1 Screenshot 20

     

    It would help us if you send us a screenshot of the error so that we can further investigate it.

    Kind regards.