What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Wrong price calculated in total of items

    Asked by JimSickler on April 22, 2015 at 04:37 PM

    I have a uniform order form. The first item on it is reunion T-shirt. That price of the shirt is $20 or $22 depending on the size ordered. Everything appears to be correct but when I get to the bottom of the form, I am charged $45. I can find no reason for this to happen. Can you please take a look at it and advise me? Also items are set up with "cancel" as the default selection. A couple of them fail to select "cancel" as a default setting. What would cause that?  Thanks

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on April 22, 2015 at 05:51 PM

    Thank you for contacting us.

    The price issue is caused by Calculation Values within 'Men's Long Sleve' section. There is one extra 25.00 value. Please remove it to fix the issue.

    The default selection might be affected by enabled form Autofill option, so you might want to disable it. 

    Please feel free to contact us if you need any further assistance. We will be happy to help.