What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Shipping Amount Change

    Asked by Winndknot on April 22, 2015 at 11:19 PM

    I have a form in which I placed an amount for shipping, however that amount has changed.  I have tried to edit the amount, but it keeps showing up with the old amount instead of the new amount I tried to replace it with.  It won't change.

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    JotForm Support

    Answered by Welvin on April 23, 2015 at 07:16 AM


    I was able to add it to your form and can change the pricing without any problem. I tried it to this form from your account: http://www.jotform.us/form/51054612583148.

    If changing doesn't work for you, I would

    suggest  clearing your browser's cache and cookies for Jotform. Login again to your account and edit the form, let us know if you still can't change it or if saving still doesn't work for you.


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    Answered by Winndknot on April 23, 2015 at 11:44 AM

    Great, thank you.  I got that one figured out.  Now I am not receiving submissions!


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    Answered by Carina on April 23, 2015 at 12:37 PM

    I moved this last message to a new thread as it is a new subject. You can see your answer here:


    Let us know if we can assist you further.