JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Would you mind sharing the link to the form, so that we can take a look and see if something is wrong?
(Please note that I am not a member of the JotForm staff, but I will be glad to help you out.)
If you have only one Email Notification active, as seen in the image below, you can change the recipient email by following this guide:
If there are multiple Notifications set up, you need to make sure that you are editing the correct Notification.
If there is any Condition associated with that Notification, as seen on the image below, please make sure you are updating the associated Condition as well.
Please get back to us on your progress, as well as the link to your form - so that we may better assist you.
The following guide should also help you change the recipient of the form:
Please contact us again if we can help in any way.