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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    why is my form over qouta?

    Asked by talpeleg on April 23, 2015 at 08:20 PM

     

    my subscription is for 10,000 submission and I'm getting "form over quota" error message after only 965 submissions. Can you please fix ASAP

    Page URL:
    http://pledge2protectnyc.org/dec_pledge2write/

    over qouta message form over quota and Getting
  • Profile Image
    JotForm Support

    Answered by Kiran on April 23, 2015 at 11:35 PM

    I see that the account talpeleg is having an active subscription of Economy monthly that was started 26 Mar 2015. But it seems that the form and submission count that you are referring to is associated to a different account pledge2protectnyc which is also having an Economy status with the recent payment through PayPal. As I tried to test submit your JotForm, I was able to submit it normally without any issue. It seems that the issue is now resolved with the change in subscription.

    Please get back to us if you need any further assistance. We will be happy to help.

     

     

  • Profile Image

    Answered by Tal on April 24, 2015 at 10:09 AM

    Hi Kiran,

     

    Can you please go ahead and cancel the billing for the talpeleg account? I'm confused as 'talpeleg' was created under the account 'pledge2protect' so my assumption was that the billing is done by account, rather than user.

    And currently, I'm double billed.

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 24, 2015 at 11:45 AM

    As per your request, I've cancelled the active subscription of Economy Monthly on talpeleg account. The account shall be holding Economy status till your next billing date and then converted to free subscription. 

    Let us know if we can be of any further help. Thanks!