What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel Subscribtion

    Asked by GerhardF on April 24, 2015 at 03:11 AM

    Hello, please I just want to use the one with 100 where I don´t have to pay anything. But the system doesn´t allow me to change it by myself. Thank´s in advance for your help. Best wishes! Gerhard Feiner

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    JotForm Support

    Answered by jonathan on April 24, 2015 at 08:56 AM


    Since you were using Paypal payment for your subscription, you also need to cancel the subscription in your paypal account.

    Please follow this steps:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.

    Let us know if you need further assistance.