Cancel Subscribtion

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    Asked on April 24, 2015 at 03:11 AM

    Hello, please I just want to use the one with 100 where I don´t have to pay anything. But the system doesn´t allow me to change it by myself. Thank´s in advance for your help. Best wishes! Gerhard Feiner

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    Answered on April 24, 2015 at 08:56 AM


    Since you were using Paypal payment for your subscription, you also need to cancel the subscription in your paypal account.

    Please follow this steps:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.

    Let us know if you need further assistance.