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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot locate one form

    Asked by daistooms on April 24, 2015 at 08:02 AM

    I created a form last April /May 2014.

     

    It seems to have been lost - this form was never deleted and in fact it was the only form on my account. The account was daisy.toomer@broadwicklive.com - I had 701 submissions via the form and around 30 questions. It seems when I log into the above account, it syncs with an old email address (daisy.toomer@sbhevents.com) and only shows a basic from from 2013?

     

     

    retrieve in Submissions my account and email
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    Answered by Carina on April 24, 2015 at 11:11 AM

    I could find 4 different accounts associated with the same IP address. Some accounts had similar forms, so it is possible that the form is on a different account. 

    Are you able to give us the form url? Is the form embed on a website? If so please share with us the site's url. Do you know the username or the form's title?

    We'll wait for more details to proceed.

    Thank you

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    Answered by daisytooms on April 24, 2015 at 11:16 AM

    Hi,

    The form was hosted on a web page but unfortunately the web page has since changed thus deleting the embeded form within it. I can no longer find the url as the form is no longer available to view on Jotform. Are you able to help me?

     

    If there are any forms showing up on the account - this is the form that has 30 questions (no other forms of mine have that many).

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    Answered by Carina on April 24, 2015 at 01:29 PM

    We'll do our best. 

    http://www.jotform.co/form/33035407552852 - 12-12-2013

    http://www.jotform.co/form/33026131388853 - 12-12-2013

    http://www.jotformeu.com/form/51112899998372 - 12-12-2013

    http://www.jotform.co/form/33004848699869 - 24-4-2015

    Is it one of these forms? None of the forms I found had 30 questions or 700 submissions. You can let us know email addresses that might be associated with the account or IP addresses as the form might be on another account.

    We'll wait for more details to proceed.