What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my forms. IP address is blocked. I'm losing business.

    Asked by Lawrence D. Burroughs II  on April 24, 2015 at 10:12 AM

    I can't access my forms and am not sure why. I can't send the link to forms I've created and am losing business as a result. I can't find a number to call and am a bit panicked. 

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    JotForm Support

    Answered by david on April 24, 2015 at 12:05 PM


    I checked your account and it appears to be active.  I tried to whitelist the most recent IP address associated with your account and it was not in the ban list.  If you could let us know your IP, we will be happy to remove it from our ban list.