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  • Profile Image

    405 error upon submission of the form

    Asked by termlifeninja on April 24, 2015 at 10:34 AM

    I believe it was working properly before but is not currently. Upon submission is should redirect to /thank-you-page/, send me an email and send the user an email. None of this is happening now.

    The form is a copy of a previously used form. The site is a WP site which has also been copied.

    I thought I connected all of correct URL, jotform details but I can't seem to find the issue.

     

    Help!

    Thank you!

    Page URL:
    http://duilifeinsurance.com/custom-quote-request/

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    JotForm Support

    Answered by BJoanna on April 24, 2015 at 12:32 PM

    I have inspected your form and I noticed that you have set custom URL Thank You page. When I tested your form outside of the web site Thank you custom URL page is working.

    However when I tested form on your website I did got error message 405. 

    I think that the problem is a way that you have embedded your form to your website. You can try to embed your form using iFrame. You can find how to do it in this article:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Inside of this article you can find out how to set Notification/Autoresponder Email details:

    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by termlifeninja on April 24, 2015 at 01:58 PM

    I'll try those and report back. TY!

  • Profile Image

    Answered by termlifeninja on April 28, 2015 at 12:16 PM

    I still haven't been able to correct the issue? Any other suggestions or information I can provide to help here?

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    Answered by termlifeninja on April 28, 2015 at 12:25 PM

    Ok. found it.

    Something to do with. 

    <form class="jotform-form" action="http://submit.jotform.me/submit

    Vs.

    http://form.jotform.me/jsform/.........

     

    Checked the source code from a previously produced landing page and used that as a reference.

    Jot form suggests I use

    <script type="text/javascript" src="//form.jotform.me/jsform/43250818819460"></script>

    But it was not producing the results I wanted..

    Anyways, it works now.

    Thank you!

     

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    JotForm Support

    Answered by david on April 28, 2015 at 02:43 PM

    Glad to hear you were able to get things sorted.  If you run into any further issues, let us know and we will be happy to see what we can do.