What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to make JotForm compatible for smart phone usage?

    Asked by oneliferescue on April 24, 2015 at 02:09 PM

    We run a non-profit rescue and have encountered a problem with our adoption application. We've noticed that it doesn't work when people try to use it from their phone. Is there a way to fix that?

    Page URL:
    http://www.oneliferescueandrehab.org/apply-to-adopt.html

    JotForm Make problem non-profit doesn't work and
  • Profile Image
    JotForm Support

    Answered by david on April 24, 2015 at 03:42 PM

    Hi,

    Occasionally forms embedded using our regular Javascript embed method do not play nice on mobile.  Especially when it comes to apple devices.  In this case, I usually recommend trying the iFrame embed method instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This usually allows for the form to work on most mobile devices.  If it does not, let us know and we will be happy to have another look.