What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
"Clear a field on Hide" advanced option causing form to run quite slowAsked by Swoodruff2002 on April 24, 2015 at 04:50 PM
I have a conditional form created and I'm embedding a link to the form on the server in E-mail. When I test the E-mail on my mobile device, the conditional display does not work and all form fields are visible regardless of responses?
Work fine on desktop Mac and PC.
I checked your form on mobile and it does appear to work. On both desktop and mobile however, your form does take a bit of time to load fully, especially when changing conditions. I believe this is being caused by the "Clear a field on Hide" option. When I disabled the option, the form worked much smoother on both desktop and mobile with a huge improvement on mobile.
I forwarded this to our development team to take a closer look. We will update you here in this thread as soon as we have any further information.