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    "Clear a field on Hide" advanced option causing form to run quite slow

    Asked by Swoodruff2002 on April 24, 2015 at 04:50 PM

    I have a conditional form created and I'm embedding a link to the form on the server in E-mail. When I test the E-mail on my mobile device, the conditional display does not work and all form fields are visible regardless of responses?

    Work fine on desktop Mac and PC.



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    JotForm Support

    Answered by david on April 24, 2015 at 05:36 PM


    I checked your form on mobile and it does appear to work.  On both desktop and mobile however, your form does take a bit of time to load fully, especially when changing conditions.  I believe this is being caused by the "Clear a field on Hide" option.  When I disabled the option, the form worked much smoother on both desktop and mobile with a huge improvement on mobile.

    I forwarded this to our development team to take a closer look.  We will update you here in this thread as soon as we have any further information.