- Swoodruff2002Asked on April 24, 2015 at 04:50 PM
I have a conditional form created and I'm embedding a link to the form on the server in E-mail. When I test the E-mail on my mobile device, the conditional display does not work and all form fields are visible regardless of responses?
Work fine on desktop Mac and PC.
- JotForm SupportdavidAnswered on April 24, 2015 at 05:36 PM
I checked your form on mobile and it does appear to work. On both desktop and mobile however, your form does take a bit of time to load fully, especially when changing conditions. I believe this is being caused by the "Clear a field on Hide" option. When I disabled the option, the form worked much smoother on both desktop and mobile with a huge improvement on mobile.
I forwarded this to our development team to take a closer look. We will update you here in this thread as soon as we have any further information.