What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are no longer receiving automated notifications of submitted forms.

    Asked by livingstonspca on April 24, 2015 at 07:36 PM

    The submissions are available here and to export but no notifications are going out and it is impacting business negatively.

    Page URL:
    http://www.livingstonspca.com/adoptionform.html

    automated submitted forms receiving Submissions no notifications and
  • Profile Image
    JotForm Support

    Answered by Charlie on April 25, 2015 at 04:32 AM

    Upon checking your form and the email settings, I see that your email address la**a@aol.com is in our bounce list with the following reasons:

    Reason(s) : smtp;521 5.2.1 : AOL will not accept delivery of this message.

    I have removed it in our bounce list and you should be able to receive email notifications, please do check this guide on how to prevent bounce related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues