Not receiving notifications of form submissions

  • Profile Image
    CarminaCMcGee
    Asked on April 24, 2015 at 11:30 PM

    I followed the instructions to enable the email notification within each form - send the test emails after making sure that my email as recipient was correct - nothing.  Checked my spam filter - nothing there.  Am I missing something? 

    Thanks for the help. 

  • Profile Image
    BJoanna
    Answered on April 25, 2015 at 05:31 AM

    I have checked Email Notification inside of your form and it is set properly.

    Also I submitted one of your forms and submission was sent successfully.

     

    I can suggest to contact your email provider and request them to add JotMail's IP Addresses to their whitelist.

    Inside of this article you can find JotForm IP list:

    http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Hope this will help. Let us know if you need further assistance.