What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notifications of form submissions

    Asked by CarminaCMcGee on April 24, 2015 at 11:30 PM

    I followed the instructions to enable the email notification within each form - send the test emails after making sure that my email as recipient was correct - nothing.  Checked my spam filter - nothing there.  Am I missing something? 

    Thanks for the help. 

    Submissions receiving Emails email notification recipient checked
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 25, 2015 at 05:31 AM

    I have checked Email Notification inside of your form and it is set properly.

    Also I submitted one of your forms and submission was sent successfully.

     

    I can suggest to contact your email provider and request them to add JotMail's IP Addresses to their whitelist.

    Inside of this article you can find JotForm IP list:

    http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Hope this will help. Let us know if you need further assistance.