Why i can not upgrade my account to premium?

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    funwalkrun
    Asked on April 27, 2015 at 12:24 AM
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    ashwin_d
    Answered on April 27, 2015 at 08:15 AM

    Hello funwalkrun,

    Are you getting any error message when you try to upgrade your account? Which payment method you are having this issue with?

    Do let us know and we will take a look. You may also like to click on the following URL to upgrade your account:

    Premium monthly subscription: http://www.jotform.com/upgrade?username=funwalkrun&account_type=PREMIUM&period=monthly 

    Premium yearly subscription:  http://www.jotform.com/upgrade?username=funwalkrun&account_type=PREMIUM&period=yearly 

    We will wait for your response.

    Thank you!

  • Profile Image
    funwalkrun
    Answered on April 27, 2015 at 08:55 PM

    hello ashwin than you for your answer

    i dont getting any error message. just after i input my credit card number 

    "We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance."

    i am using credit card method.

    im already use your link but the message show again

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    jonathan
    Answered on April 27, 2015 at 11:32 PM

    Hello,

    As mentioned on the message, it seems there is issue with your Credit Card account.

    Please make sure you are providing the correct information/details of the account during the process of payment.

    Can you tell us which of the option provided by our colleague Ashwind you had used?

    Premium monthly subscription: http://www.jotform.com/upgrade?username=funwalkrun&account_type=PREMIUM&period=monthly 

    Premium yearly subscription:  http://www.jotform.com/upgrade?username=funwalkrun&account_type=PREMIUM&period=yearly 

    Let us know if you are still not able to properly process the transaction.

    Thanks.